Oman: Living High at the Beach

Apero hour under palm trees, their trunks wrapped in golden lights. Reflections dancing in adjacent pools. Guests lounging in comfy sofas and chairs on an elegant, marble-floored courtyard. Multi-lingual, attentive waiters serving drinks and tasty snacks. It was impressive, pure posh.

As we soaked in the classy ambience at the Shangri-La Al Husn Resort, conversation turned to past travels. “I liked those places we went to where the roads were not paved,” Bob said. We have had many exciting adventures to third world countries where, not only are the roads not paved, but sometimes the electricity fails, hot water is non existent. We reminisced about some of our favorites: Trekking through the sand with only a flashlight to guide us through the blackness, dodging ruts and driftwood branches, to a tiny, primitive beach shack in Myanmar where the fresh fish was fabulous and the family proprietors became our friends; Riding ancient, rickety bikes through back roads of Senegal, following Abou, our congenial bicycle guide, who invited us to his wedding, a colorful, spirited event deep in the boon docks; Ducking out of our lakeside tent in Kenya for a middle-of-the night trek to the toilet on the other side of a field when a guide’s spotlight shone on a bloat (group) of hippos heading in our direction.

We saw lots of goats in Oman, including artistic versions at Al Husn.

So, what were we doing in this 5* plus beach resort in Oman? It was our last hurrah, a final fling. We knew that with advancing age and medical issues, those adventures we cherish were no longer feasible. Bob was diagnosed with Alzheimer’s two years ago. Arthritis is taking its toll on my aging body. We decided to treat ourselves to a first class voyage. (We traveled in January. The trip was booked long before Covid 19 changed the world. )

Bob tests the waters. Al Husn hotel in the background.

Everything about our two-week trip was ultra – except airfare. That was, per usual, economy with extra leg room seats. 

The Shangri-La Al Husn Resort and Spa is about a half hour from the new, state-of-the-art airport of Muscat, the capital of the Sultanate of Oman. The resort is part of a complex of three hotels. Our hotel, the priciest, was built atop a beachside cliff.

We booked half board at Al Husn. The all-inclusive price was expensive, but with all the over-the-top amenities, seemed reasonable.

Al Husn with the infinity pool and the Gulf of Oman
Our spacious room’s fruit basket was refilled daily. There was no extra charge for drinks, including beer and wine, and snacks from the mini bar. We rarely indulged as copious food and beverages were offered throughout the day.

 

Starting with breakfast: Mind boggling. Several rooms brimming with all manner of buffet selections to suit the tastes and customs of numerous nationalities, from Asian favorites, to smoked fish to sausage and eggs. The array of fresh fruit was gorgeous and intriguing – things I had never seen before.

There was also a breakfast menu, which, in addition to standard selections (scrambled eggs, pancakes etc.) featured specials that changed daily. I tried a different one each day. During breakfast a waiter or waitress came to offer the smoothie of the day, not to mention coffee refills.

No need for lunch after that, especially since breakfast continued until 11 a.m. You could linger on the terrace and enjoy sea and cliff views.

The private beach for Al Husn is small, nestled between the walls of cliffs.

More pampering at the pool or beach. As you arrive, an attendant greets you and leads you to a lounge chair, presenting you with, not just towels, but a mini cooler filled with bottled water, fruit juice and a refreshing facial spray. The lounge cushions are extra thick. Some of the lounges are king bed size. In the afternoon about 3 p.m., an attendant strolls by offering sherbet, featuring the flavor of the day – strawberry, mango, banana…

Bob found a poolside hideaway.

Since our hotel was atop a cliff, its beach, a walk down a pathway, was small, however, its infinity pool was huge. And, we could use the wide sandy beach of the adjacent hotels along the shore

High tea treats.

Not long after the sherbet pause, it’s time for a British break, high tea. Oman was a British Protectorate from 1891 – 1951. Tea (you can opt for coffee) is served from 3:45 p.m. to 4:45 p.m. on the same restaurant terrace as breakfast with the photo-perfect views. This time a waiter arrives at the table with a glass case enclosing three savory and three sweet treats. They were different every day, and  we ate them all.

No time to work up an appetite for the aperitif snacks. Apero hour is from 6 p.m. to 7 p.m. Fortunately the snacks are petite, but delicious. Music is normally featured during the apero hour, but in honor of the recent death of Sultan Qaboos bin Said al Said, who ruled the country for almost 50 years, music was banned in the country for 40 days. Even with music, Al Husn would be quiet.  No children are permitted at this hotel.

Cliffs at sunset.

Among the three hotels, we had our choice of six restaurants. Our package included dinner and wine at a buffet restaurant with amazing selections. We dined there a few times, but also tried the others: Italian, seafood, international, Moroccan and Middle Eastern. At these, we had had a budget of 25 rial ($65) per person. We had to pay for exceeding the limit which we often did. We like wine – very costly in Oman. A glass was about $19.50. But, hey, this was our splurge trip, and we did limit ourselves to one glass each.

Arabia influences the interior of Al Husn.

Al Husn means castle. We indeed felt like royalty during the 10 days we spent in this luxurious ambience. At times it seemed too much.   Yet, we enjoyed the serenity, the beautiful surroundings—not to mention all those amenities.

The complex of three hotels has 640 rooms, 180 of which belong to Al Husn. The staff, from 800 to 1,000 employees depending on season, represent 44 different nationalities.

Yes, it was a major splurge, but every penny well spent. As my wonderful husband often says, “You can’t take it with you.”  Covid aside, this was our last big trip and a perfect finale.

Orchids in the lobby at Al Husn
For more on Oman, use the search option above right for Oman.  There are three posts:  Oman’s Mighty Mountains, Oman: Luxury in the Desert and Introducing Awesome Oman.  Still more to come — Muscat, the fascinating capital.  If you want to know more about Senegal or Myanmar, do a search on those countries. I wrote several posts on each.

Today’s Taste, upper right,  features a refreshing summer salad, Cucumbers in Sour Cream Dill Sauce.  Click on photo for recipe and scroll down for more recipes.

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Please comment.  Click below then scroll down to Leave a Reply at bottom and add your thoughts.

 

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My Take on Costa Rica

Arenal Volcano

I may be one of few who is not overwhelmed with Costa Rica. I did not dislike the beautiful country. The beaches are grand. The people are delightful. The food is good. But, I have been to too many other places that are more “me.” I had hopes of sighting interesting critters in the jungle on “safari” treks. I spotted few.

Beach near Manuel Antonio park

The critters are there. I suspect too many tourists have been tromping through the jungle, following guides with telescopes, sending the animals deep into the bush in search of peace and quiet.

While husband Bob spent two weeks with his daughter Kellie who has a holiday home in Costa Rica, I toured – on my own but with pre-arranged transportation between destinations. I joined guided tours through parks and to noteworthy sights during my visit last January

Too many tourists ?

The Manuel Antonio National Park is Costa Rica’s most popular national park and where I joined my first guided hike. Groups like ours, all dutifully following a guide with a large telescope on a tripod, crowded the trails. Word spread quickly of a sighting. Instantly more guides, telescopes and tourists appeared.

Souvenir cell phone photo thanks to guide’s telescope.

Excitement was high at the sighting of a sloth hidden high in dense tree foliage. With the naked eye it was impossible to see anything but leaves. Those with gigantic zoom lenses (there were many) did manage to spot the creature. The rest of us relied on the guide’s telescope. Yet, even with high powered vision, all I could see was a tuft of fur.

This ritual was repeated time after time. The guide, with trained eyes and jungle experience, would spot a creature– various kinds of birds, lizards, sloths – camouflaged in the dense growth. Each of her followers then had a turn for a telescope view. And then, a keepsake photo with their cell phone camera which the guide placed, one by one, on the telescope.

Find the sloth.

It was steamy humid. I grew impatient and bored. I kept thinking of Africa where majestic creatures are often easy to spot. The tour ended on a beach where hundreds of monkeys frolicked. Monkeys may not be exotic, but they are fun and easy to see. I loved them.

More monkeys, iguanas, a rare lizard, all kind of birds, a deer – I saw them all on the grounds of the Posada Jungle Hotel adjacent to Manuel Antonio park where I spent four nights.  This was better than a guided safari, and at my doorstep.   The beach near the hotel was fabulous, for swimming and sunset viewing.  I spent several evenings aiming for the perfect sunset shot while sipping a mojito.  

Costa Rica’s Arenal Volcano is a stunning sight. I was lucky. It is often hidden in clouds, but I saw it in all its glory. There have been no regular volcano eruptions since 2010. The surrounding region is popular for hiking and all sorts of rugged,extreme adventure. I opted for gentle adventure, a hanging bridge hike and another hike near the volcano.

Hanging bridges are common in the Costa Rican jungle. I was intrigued. It is exciting, even a tinge scary,  to walk high above gorges  on these structures which gently sway as you cross.

After the near-the-volcano hike, we set off to the Tobacon Hot Springs, a jungle wonderland of hot springs, pools, waterfalls, streams – all a bit kitschy, but crazy fun.

 

Rio Frio near the Nicaraguan border

Birds were the star attraction during my relaxing boat tour of the Cano Negro Wildlife Refuge near the Nicaraguan border. The guide entertained us with interesting facts about Costa Rica, as well as river wildlife, as we

drifted past lush rainforest and wetlands. In addition to the birds, we saw bats, a few crocodiles, a lizard… but nothing that thrilled me.  I am spoiled.  It’s  hard to beat being up close and personal with mountain gorillas. (See previous post, “Gorillas in our Mist” Dec. 2015)

I was underwhelmed – and freezing – on the Monteverde Cloud Forest guided hike. This time it was cold and rainy. We learned a lot about various kinds of trees and vines, but – even with the telescope – spotted no exciting wildlife.

The van rides from one destination on my itinerary to the next were often long. The scenery, sometimes spectacular, and chatting with other passengers made the trips interesting. I met folks from the US, Canada, Scotland, England and Israel, including several young female backpackers en route to yoga retreats. Costa Rica is big with the yoga set. There were serious hikers and surfers. Costa Rica is also popular with surfers.

However, I did not come to Costa Rica to surf, nor to soothe my soul during a yoga retreat. Unfortunately I am too old for zip lining and canyoning. Spotting an illusive creature through a telescope did not thrill me. Granted, the beaches are super, but I do not need to travel so far for a fabulous beach

So, Costa Rica does not rank among my favorites, yet I am glad I experienced the country. And, tasted Costa Rican ceviche – a memorable culinary delight. Kellie shared her recipe. Click on photo top right.

Comments welcome.  Click below, then scroll down and Leave a Reply.

If not a talesandtravel follower, please sign up, upper right.  Your address is kept private and not shared.  More on Norway coming soon.  Do not miss it.

See below for  more Costa Rica.

Church at La Fortuna with cloud-covered Arenal.

This sloth was spotted in a roadside tree by a van driver. We stopped for photos.

Family Fun in the USA

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Sailing in San Diego Bay with members of my family, from left: Tom, Joan, Steve, Yoshie and Dave.  Capt. Charley at the helm.

First stop, Winchester, Virginia. Stepson Rob and grandsons Samuel and Lang live outside the city in a lovely country location below the ridge of Big Schloss Mountain, part of the Appalachian chain. Their house, which we had not seen, is spacious and tastefully decorated by Rob – with a few treasures from Germany donated by his father.

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Samuel, Rob, Bob and Lang at the bridge.

Rob drove us around the picturesque area with stops at the Muse Winery Swinging bridge on the Shenandoah River and a visit to the Woodstock Brew House in the town of Woodstock,  Va. The artisanal beer was a treat, as was another German favorite,

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Swinging bridge on the Shenandoah River


sauerbraten at a German restaurant 
in nearby Harrisonburg

On the way home from dinner we passed a Krispy Kreme donut store. They were excited. The red light was on. ?? We learned this means donuts are coming off a conveyor belt to be doused with glaze. Purchase them fresh and warm and enjoy on the spot. “You will love these,” they insisted. The boys had more than one each…   Bob and I failed to share their love of Krispy Kreme. We’ll take croissants, merci.  But, good to know about that red light. And, the German dinner was wunderbar.

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Virginia home of Rob, Samuel and Lang

Bob spent several days with Rob and the boys, then flew on to Ohio for a reunion with six of his seven brothers and sisters, as well as many nieces and nephews. They had a belated b’day celebration for Bob, 80 last October.  I flew west to San Diego for a reunion with some of my family.

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Bob, far right, with his brother John and sisters, from left,  Susan, Judy, Kathy and Sandra.  Missing: brothers George and Tim.

My brrother Tom, who now lives in San Francisco, wanted a reunion in San Diego where he had worked for several years. Brother Steve and sister-in-law Yoshie came from Boulder. Nephew David and his mother Joan came from Kentucky. Missing was brother Dave, Joan’s husband and David’s father, who had work commitments and could not join the fun.

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San Diego from the sailboat

Tom was our guide. He made sure we visited famed Balboa Park, his beloved Coronado, downtown landmarks and more. Thanks to nephew David, who combined business with pleasure, we were fullsizeoutput_14fcchauffeured in style. His rental car was upgraded to a gleaming, cherry red Cadillac. A tight squeeze, but we all piled in for a scenic ride up the coast to La Jolla where we took lots of photos of seals.

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Dave and the Caddy.

More seal photo opps awaited on our sailboat adventure with Captain Charley in the San Diego Bay. We enjoyed superb views of the city skyline, sailed past the Naval Base, and, in addition to seals, watched dolphins training to detect mines. All beautiful, fun and relaxing, until Joan realized her Iphone was missing — not to be found on board. It obviously had disappeared overboard. Although the phone was insured,  most of the photos had not been backed up.  Lesson learned: back up all. 

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I went  overboard with seal photos — too many.  But, I like this one.

Balboa Park, San Diego’s “cultural heart” with 17 museums, gardens, the city’s famous Zoo, plus stunning Spanish-Renaissance architecture, is impressive. Tom recommended a visit to the Botanical Building with more than 2,100 permanent plants, including collections of tropical plants and orchids. Alas, it was closed for cleaning. Instead we went to the Japanese Friendship Garden.

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Japanese Friendship Garden, Balboa Park

Yoshie, who is Japanese, enlightened us on many aspects of this marvelougarden with its streams and pools where vibrantly colored Koi (Japanese carp) swim.PFZfUgbsSI29iZgMpO3x4w

My favorite part of the San Diego visit was the Ocean Beach street fair. It is a regular happening, we learned, a feast for foodies with a range of international culinary treats: Mexican burritos, Chinese steamed buns, paella, lobster rolls, tangy East African specials, pizza – even crème brulee. Plus – lively music — and  dancing in the street. Tom and I joined the dancers.

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Joan went for pizza. This is one slice of a monster.

We ended California family fun at the beach in Coronado watching the sun set with a Margarita in hand. All agreed. We should have these reunions more often.  

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Dancing at the fair.

 

 

 

 

 

 

Scroll down for more of the family photo album.

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And the winner of the best San Diego sunset photo, brother Steve who shot the scene with a Panasonic Lumix LX100.  “I love this little camera,” says the photographer.

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In Ohio:  Bob’s niece Tammy and husband John.

 

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In California: The “boys”:  My brother Tom, nephew Dave and brother Steve.

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In California: The”girls”: sisters-in-law Yoshie ,Joan…and me

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In Ohio;  Bob’s niece Kim, husband Alan and nephew Jim.

Coming soon:  Rajasthan, the best of India, and then, Costa Rica, which followed this US trip.  If not a talesandtravel follower, sign up, upper right.  Your address is kept private and never shared.

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In Ohio:  foreground, Bob’s nephew John and wife Cindy.

A new taste — trout for fish lovers.  See recipe, click on photo above right,

Don’t be shy.  Please comment.  Click below and add your thoughts. I love feedback and hearing from friends and followers

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Sri Lanka: Wondrous Wildlife

As a cat lover (big and small), I was hell-bent on a leopard sighting. This solitary, secretive feline had eluded us on two different safari trips in Africa. Sri Lanka had to be the place.

Sloth bear

Sri Lanka’s Yala National Park is said to be home to at least 25 of these beauties. During our February tour of the island nation, we visited that park as well as two others. Sadly, no leopard showed his spots to us. We did see elephants, rabbits, a spotted deer, one wild boar, a mongoose, turtles, lots of birds including numerous peacocks. And, a sloth bear, a rare sighting according to the guide.

Mongoose

“Most tourists don’t see the leopard,” a guide later told me. However, we did learn that the day prior to our visit to Yala and the day after, lucky tourists did spot the evasive cat. We felt cheated.

No leopard, but lots of magnificent elephants. Some 4,000 Asian elephants, an endangered species, make their home in the tiny nation. Herds of 200 or more are a common sight in August and September in Minneriya National Park. The herds we saw in that park were much smaller, 25 to 30, but fascinating. The pachyderms are obviously accustomed to tourists and come very close to the safari vehicles. Guides know many of them by name.ff.41

I was intrigued, touched, with a mini-family grouping. A crippled mother and two offspring, one four years old and the other eight years old, were alone, apart from the herd. The guide explained that the mother, about 40 years old, had been hit by a train. She was left with a bad limp, forcing her to move very slowly. She could not keep up with the herd. Her two offspring stay with her to protect her, he explained.

Elephants need about five square kilometres each to support their 200 kilograms per day appetites. Deforestation and over development in Sri Lanka have diminished their habitat. As in Africa, they encroach on farmland. As in Africa, it’s elephants vs. humans, a challenging conflict.

White birds hang around the elephants we saw. We learned that the elephants, grazing on grass, shake the stuff before eating it. Worms fall out – a tasty meal for the birds.

Painted stork (I think)

Serpent Eagle?

Sir Lanka is a paradise for birders with 400 different species, 26 of which are unique to the country. We saw many on our safaris.

On a visit to a turtle hatchery we learned about the island’s sea turtles which lay their eggs along the coast. Eggs not collected by poachers (turtle egg omelettes are popular) hatch after several weeks and hundreds of baby turtles make their perilous way to the sea. Few survive. Many are devoured by fish and birds. At turtle hatcheries, eggs are collected and hatched in an incubator. After just one day, they are released into the sea at night. Even with this method, only one in 100 survive, about the same as in nature.

The conservation benefits of the hatcheries are limited, but the tiny turtles are adorable. Adult turtles of varying sizes also swim in hatchery tanks. Many have been injured and would not survive in the sea.

The hatchery we visited had been started by the owner’s father in 2000. He died shortly thereafter and his sister took over. She, another sister, their children and his mother all perished in the devastating tsunami which ravaged Sri Lanka in 2004, killing roughly 40,000 of its citizens. The owner and his surviving brother refurbished and reopened the hatchery.

No doubt more popular than its animals and safari parks are Sri Lanka’s beaches. They are grand, but the mountainous interior was my favorite. We spent two nights in the hills above Ella, a picturesque area of tea plantations with splendid views, hiking trails and cooler temperatures…a paradise.

For more on Sri Lanka, see previous post: Wonders of Sri Lanka.

Nimal De Silva, (ndsilva67@yahoo.com and info@dsltours.com)  chauffeured us around his country, made hotel arrangements, arranged local guides at many places — and taught us much about this fabulous country.  He is a delight, very patient and accommodating. We were happy with all.

More photos of Sri Lanka follow.

Unique tree in Peradeniya Botanical Garden in Kandy.

No wonder they call them street dogs,  There are not as many of these homeless dogs in Sri Lanka as in neighboring India, but still too many, and sad.

Only five percent of Asian elephants have tusks. They can live to be 65 years old.

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Sri Lankan tea is famous worldwide. Tea, first planted by the British, thrives in the hill country.

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At last, a new recipe and just in time for those summer blackberries.  Click on photo of berries, upper right, for recipe, and scroll down for more recipes.

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Please feel free to comment.  Click below, scroll down to Leave a Reply and add your thoughts.  

Prisoners in an Airbnb Apartment

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We were locked in. No way to get out. The stubborn lock would not budge. We were on floor 4 1/2 by US standards.   Jumping out of the window was out of the question. Scream for help – would anyone hear? Despite many phone calls and promises, no one came to our assistance.

One hour. Two hours. Three hours. Frustration turned to panic.  During our incarceration, Bob tried numerous times to unlock the door. He was angry. I was a nervous wreck…

I had booked an Airbnb apartment in Paris for two nights between our trips to the US and China.   On the Airbnb site this “lovely flat in the Marais” looked gorgeous: bright, roomy, gleaming. At 319 euro for two nights, it was more than we usually spend. But, we would be tired after the all-night flight from the US. We wanted to see more of the Marais. And, although this was a new listing with only two reviews, they were basically positive.

When Angela, our greeter, met us at the door to the building and led us up a narrow, shabby, dirty staircase, I was crestfallen. Could that beautiful apartment be in this rundown building?

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Section of wall in the “lovely flat”

There was no elevator. We were loaded down with clothing for five weeks and different climates. Bob made several trips up and down the 4 ½ flights, struggling to get the suitcases up the narrow passages while Angela struggled with the lock. Perhaps I have the wrong apartment; she lamented, and then went up and down to try other doors. No luck. She made several phone calls – I assume to an agent who managed the apartment. Owner Franck had told me he would not be in Paris when we arrived.

This must be it, she said at the first door she had tried, and asked Bob to try. He wiggled the key back and forth many times. He pushed and pulled, but the lock would not give. More phone calls. More tries.  Forty-five minutes had gone by, and we were still standing in this dismal hallway. We were exhausted and had longed to relax, take a short nap and then a fun walk. Bob tried the uncooperative lock one more time. Success. We were in.

Angela was elated.   We were not. We surveyed the surroundings.   Photoshop obviously works wonders. Instead of a bright and spacious apartment, the “lovely flat” was dark, crammed, depressing. The furniture was the same as in the photos, but not much else.

Before Angela left, Bob went outside to test the door. It opened. However, we insisted that someone, preferably a locksmith, come to verify that the lock was in working order. We needed to be sure that when we went out, we could get back in and not end up stranded on that dreadful staircase. She made a call and assured us that someone would show up in 20 minutes to check the lock.

We felt it best to wait before settling in and taking that nap. “We better make sure we can get out,” Bob announced at one point. OMG! Sacre Bleu! The door would not open. We were imprisoned. This can’t be true.  But, it was.  (Keep reading.  It gets worse before better.)thief-jail-illustration-theif-white-background-32201960

I called Airbnb. There were many options: press 1,.2, 3. I tried all, but  always got a recorded message and was put on hold. The relaxing Paris afternoon we had anticipated had become a frantic nightmare.

Since I had no luck with the regular channels, I tried the  English language assistance option.  Someone answered: A man in Ireland. Hope at last. I told the sorry story. He said he could help and asked various questions about our reservation: address, birth dates…and then the last four digits of the credit card used to make the booking. We have several credit cards. I gave him the numbers of the cards we had with us. No match. I must have used the French card to book. I explained that we did not have that card with us. He was adamant. Without those numbers, he could do nothing for us.

I was incredulous. This was too much. No more hope. Would we ever escape?  I blew up. I cried. I used nasty language. He hung up.

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These wires made me nervous. Fire hazard? We had no means of escape.

Now what? Call the police? The fire department? I went to the window, hoping to find a fire escape, although I doubt I would have had the skill to navigate it.  Nothing there.  So, back to the French Airbnb number and alas, after a wait, I reached Emeline, a real person who was sympathetic, patient, understanding. She said she would arrange for someone to help us get out, that we did not have to stay in the apartment, that she would email me listings of other Airbnb apartments that had availability, and that we would be reimbursed for the sum we had paid for the apartment, as well as the taxi fare to our new accommodation.

We were making progress. Surely someone would come to break the lock and rescue us soon. I was getting claustrophobic.  I needed to escape –soon.

While I looked over the listings, Bob continued trying to open the door. He is usually very patient (not like me), but he was losing it. He was infuriated. Our nerves were frazzled. I looked around, hoping to find a bottle of something potent and alcoholic  left behind by a previous guest.  We needed it desperately, but not even a tea bag to be found.

It was close to 5 p.m. We had arrived at the apartment at 1:15 pm, and we were still prisoners in this “lovely flat,” still waiting for a savior to come and free us.

Bob tried the door yet again. Eureka!  He had the magic touch.   It moved.  It opened.  We were free. We fled.

I had booked an apartment in Montmarte chez Sacha and Sydney which appeared beautiful, and cost just 233 euro for two nights, 86 euro less than Franck’s place. Although we had already given Airbnb 319 euro, we had to pay for the new booking. With too much luggage, we trekked to the corner café, got a taxi and set off to the new flat which was even better than the photos: huge, light, inviting. This time I had picked a winner.

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Chez Sacha and Sydney — truly “lovely.”

A few days later I checked our credit card details online. We had been given a refund of 3 euro. I was furious, but by this time we were in Hong Kong. I sent an email to Airbnb and learned that to obtain a refund, I needed to proceed with the resolution process and was entitled to a maximum of 275 euro, not the 319 we had paid.  Why the 3 euro?  A mini reward for all our suffering and a lost afternoon?  That remains a mystery

First step for a refund is to fill out an on-line form stating your grievance which is sent to the owner. I did, confident that he would surely grant the refund in these circumstances. Wrong. He refused.

’You insulted me and Angela instead of letting us one hour to manage this issue with the door – which is not a big issue…. It just happened to be a bit difficult to open and needed a bit of oil, nothing I could expect and nothing to be that aggressive… People are not your servants. A host is not your slave Leah, and I will refuse any refund as you were aggressive and made a scandal when there was no real reason to act as you did. You didn’t have to cancel this booking, especially not the way you did …”

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“Not a big issue” if the door won’t open???

One hour? We waited three hours. One should carry a can of oil if booking an Airbnb apartment? No real reason to be upset? It’s acceptable to be locked out — and then locked in– a rental  apartment? Cancel the booking? Emeline had done that for us.

I sent Airbnb a response, stating that I did not accept Frank’s decision and explained that I would follow up upon our return, asking them not to close the case.

After returning from China, I filled out yet another form requesting that Airbnb review both sides of the story and make the final decision. I kept receiving computer generated responses which indicated no one had ever read my response. I was getting more than fed up with Airbnb. Back to the phone. (I want a decent hourly wage for all the time I spent on hold listening to Airbnb background music.)

I was patient, and fortunately, eventually, I reached  Ellie, an Airbnb case manager. She was understanding, sympathetic – and did not demand the last four digits of the credit card. She checked into the case. Despite my instructions to wait for my rebuttal, Airbnb had closed the case.  I had to go back to square one and begin the lengthy process all over.

The entire story would not fit in the space allotted on the Airbnb online form.  Ellie said to send her an email with the details and she would forward it. But, it had to go back to Franck first. Again he refused and asked me to stop harassing him.  What planet was he on? Did he realize how much harassment his defective lock had caused us?

When you speak to an Airbnb rep/case manager, the person is not permitted to give his or her last name, nor a direct number to reach him/her, not even a personal email address. You have to reply to the general Airbnb email address. I did, but added: “Attention Ellie” to the subject line. My messages did reach her. She responded, but said she could offer no further help and sent our case on to someone else.

That someone was Danny in Dublin. Like Ellie and Emeline, a decent human who was understanding — and extremely apologetic.  He called our tragedy an episode of “miscommunication that had gotten out of hand.”  Is there such a thing as Irish understatement?   Whatever, he assured me that we would get a full refund, 319 euro, plus the taxi fare. Thank you, Danny. We did.

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Instead of an enjoyable afternoon ambling through the Marais, we were imprisoned in a non-too lovely apartment.

Meanwhile I had gone back to the Airbnb site and noted that the price for “the lovely flat in the Marais” had been slashed, from about 159 euro per night to 60 euro per night. I asked Danny about this. He explained that Airbnb does not inspect properties listed and hosts can set rental prices as they desire. Why did Franck drastically drop the price? Perhaps because he was not getting bookings, he surmised. Hmm..I suspect there is more to it.

Airbnb lesson learned: Be wary of booking a new listing. Look for listings with lots of positive reviews. Just in case, take a can of oil.

This was our second Airbnb experience. Two years ago we booked an apartment in Paris’ 16th district. It was exactly as described and ideal for us. Hostess Nathalie met us, greeted us, had a welcome gift for us, and provided all sorts of helpful information on the area – shops, restaurants, public transportation.

We expected much the same with the booking in the Marais. Franck, it appears, has more than one apartment listed with Airbnb.   The same with Sacha and Sydney, hosts at the second apartment whom we never met.

According to an article in The Guardian, the number of Airbnb hosts “has doubled in the last year with revenue up 60%.” Investors, perhaps like Franck and Sacha and Sydney, are buying up properties to rent through Airbnb. “ With that growth has come an ecosystem of support companies, typically property management firms that submit the advert for the property onto the website and then may manage guests arriving and leaving, dropping off and collecting keys, for example,” states the article.

So, don’t always expect personal contact with the owner which was originally one of the drawing cards of Airbnb.

We have not given up on Airbnb. I just booked an apartment in Ventimiglia, Italy, which has numerous glowing reviews, plus lots of kudos for the owners who are on the scene.  Nonetheless, Bob insists we not forget to take a can of oil.

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China followed Paris, where, sadly more misadventure awaited.  Yet another crash, but far worse than the one in India I wrote about in a previous post,  “Adventure — and a CRASH –in Kashmir.”

Details on China in a coming post.  Don’t miss it. If not already a Tales and Travel follower, sign up (upper right). Your address is kept private and never shared.

I am on the mend, but slightly handicapped (broken collar bone). No new recipes until I can get back in the kitchen and cook with two hands —soon I hope.

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